Terms and conditions

By accepting the terms and conditions when registering on our website, made purchase by telephone,  via email or any type of messenger you confirm your unconditional acceptance of these conditions and that you have also read our Privacy Policy.

You acknowledge that any use of this website including any transactions made are subject to our Privacy Policy and these Terms and Conditions.

1.1 This website is owned by SensualSpa Beauty Trainings LTD  (referred to in this document as “we”, “us”,”our”,”SensualSpa”), a company located in England, our head office is based at 43, Greenwood Drive, Sheffield, S94GY

1.2 Upon purchase you will be registered with us as a business customer and these are the Terms and Conditions of sale that apply to transactions between you and us.

1.3 By purchasing any products (the “Product(s)”), courses (the “Course(s)”) or devices ( the “Device(s)”) via email, telephone, any kind of messenger and by using this website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions and Privacy Policy.

1.4 SensualSpa reserved the rights to make any changes to any part of Terms and Conditions and Privacy Policy at any time.

1.5 Product(s) Definitions

1.5a Device(s) – These are all types of equipment purchased on this website, by email, telephone or any kind of messenger. Irrespective of the form in which the Device is purchased, the same rules for the purchase of Device set out below apply. SensualSpa does not stock any of the Devices in our offer. All Devices are made to order and, depending on the make and model of the Device, the length of the guarantee and delivery time may vary. Please refer to the Device(s) description on specific product page.

1.5b Product(s) – These are all Products found on this website excluding all kinds of Devices and Courses available on our website. Products are subject to the other terms and conditions of delivery, return and exchange set out below.

1.5c Course(s) – These include all kinds of Courses, training, professional qualifications.

2.1.1 The placing of a Device(s) on our website, offering Device(s) by telephone,  via email or any type of messenger is an invitation to accept offers for such Device(s) and is not an offer to sell at the listed price not is it binding on us. We are under no obligation to accept your order (whether or not the order has been confirmed and the credit card been charged).

2.1.2 We will acknowledge by e-mail your order for a Device(s) at the time you place your order on our website or by providing an invoice in 5 days from your order placed over the telephone or email. All Device(s) are made for customer personalised order and our company is fully depend on manufacturer’s production capacity.

2.1.3 Any order (whether or not accepted) is subject to manufacturer’s capacity  of the Device(s). If we come across on some issues which affecting your order we reserve the right  to inform you about this fact in 14 calendar days from the date of your order and together with you finding solution such as cancelation of order or providing alternative Device(s). If price of alternative Device(s) is different to the prices of originally ordered Device(s) we will account the difference based on value of new Device(s).

2.1.4 The moment of purchase is deemed to be the moment when payment or part payment is made in any of the available payment options such as credit or debit card, Paypal, Klarna, Instalment, Leasing etc. regardless of whether it is a full payment or a partial deposit type payment. In the case of a deposit payment, full payment for the Device(s) must be made before the device is delivered to the address you have provided to us during placing the order on our website or any other available way. If full payment is not made, the Device will be redirected to our company located in Sheffield. From this point onwards we will follow the procedure explained in point 2.2.5

2.2.1 Orders accepted for any kind of Device(s) by us before 5.00pm on a working day will be processed that day and we will use reasonable endeavours to meet the requested delivery specified below as long as  no additional security checks are required and the requested sub-components to build Device(s) are available. (A working day is any day other than weekends and bank or other public holidays). After order and pay in full your Device(s)  will be delivery between 1 to 6 weeks ( depends on brand and model of Device), and 4-12 weeks for Alvi Prague Device(s).

2.2.2 Risk in relation to the condition of Device(s) and delivery itself are  passes to you when the Device(s) are signed as delivered at the delivery address specified when you order or in specified situation when customer is not at this address during the delivery at any other provided by customer delivery address or at the time when Device(s) has been delivered to our business premises after delivery failure at the addresses provided by customer.

Please note that alternative address always need to be provided via email ( orders@sensualspa.uk ) as soon as possible. We would like to inform you that delivery to the new address indicated may not be accepted by us due to, for example, distance from the original delivery address or late notification of the new delivery address. In such circumstances, the Device(s) will be delivered to our business premisses  and will await collection. From this point on, we will follow the procedure described in 2.2.5. In the event that the Device(s)  has to be redelivered from SensualSpa premises, the customer will be responsible for arranging the redelivery, all costs associated with the redelivery and will be held fully responsible for any potential damage visible and not visible  that may result from the new shipment. It is customer responsibility to make every effort to ensure that the Device(s) has been delivered without any visible damage. We accept no responsibility for any damage or loss to the Device(s) after risk passes.

2.2.3 Upon receipt of your order you will be asked to sign for the goods / Device(s)  received in good condition. If the package does not appear to be in good condition please take a photos of external packaging and unpack Device(s) in the front of the driver to make sure he witness the damages under the external packaging. Please take as many photos as possible in different stages of opening external packaging. If Device(s) are damaged please refuse the delivery and inform us immediately. Please also request from driver the document signed by driver that the Device(s) he deliver was visibly damaged externally and inside external packaging. This is required for any future claim against delivery damages caused in transport.  Failure to do so may affect any warranty claims that you make thereafter and may result as fail in claim.

If you are unable to check the contents of your delivery at the point of delivery then please sign for the delivery as “UNCHECKED” however this only apply if there is no visible damage to the external packaging. We will required photos as proof of undamaged external packaging in case of claiming any damaged caused during the transportation which has been signed as unchecked. Please make sure the photos of packaging has been taken upon accepting delivery. Failure to do so may affect any warranty claims that you make thereafter and may result as fail in claim.

2.2.4 We will inform you as soon as possible after acceptance if we are unable to deliver the Device(s) to you on the date specified by us and you may agree an alternative delivery period and provide new delivery address if new delivery date affecting your schedule.  In no event shall we be liable to you for any financial losses you may have for any delay in delivery and time of delivery shall not be of the essence of the contract and is fully depend of many factors which are out of our control.

2.2.5 If you fail to take delivery of the Device(s) and without prejudice to any other rights and remedies available to us, we may:

– Store the Device(s) until new delivery will be arrange by customer under terms described in point 2.2.2 in period of time not exceed 14 calendar days. After this period storage charge of 10GBP daily per each Device  apply and total outstanding must be cleared before Device(s) can be collected and cannot exceed 45 calendar days. If storage of Device(s) exceed 45 calendar days then We will:

– Sell the Device(s) at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any proceeds received.

We reserved the right to the period of one calendar month to make full effort to resell the Device(s) before settling with the original customer on the terms described above.

– If we are unable to sell this Device(s) during one calendar month, the maximum refund we are able to offer is 50% of the Device(s) value minus expenses SensualSpa has paid such as for example customs clearance and delivery explained in point 2.3.2

2.3.1 All Devices available  at www.beautytrainings.co.uk required keeping them in good and running conditions and also some of them must be maintenance regularly. Each Device is different and maintenance process may vary depending on brand and model. Maintenance in general understanding means that for example wherever apply all filters and needles must be replaced regularly.    As an example we also can  use here Devices such as H2PEEL and H2JET where water is going through the device and this circulation need to be cleared every month.

More details of how to maintenance your Device(s) are available in  Maintenance instruction which are send to customers after they made an Device(s) purchase. SensualSpa is doing everything to make sure this information has been passed to customer however please remember that it is customer responsibility to make sure that customer received this Maitenance instruction and  understand how to maintenance purchased Device(s).

If you are unsure if your Device required maintenance please speak to the member of our team for advice.

2.3.2 It is customer responsibility to make sure they are maintenance regularly in line with manufacturer guide or our advice. If for any reason Devices not been maintenance regularly or is maintenance the incorrect way this may affect duration of Your Device(s) life. This also may affect your warranty which in worst case could be even rejected so please pay full attention to take necessary action to keep your Device(s) in best possible condition.

2.3.3 SensualSpa  will do best to provide all required maintenance instructions however it is not our responsibility to provide those information to Customer as they are available upon request. Before make a purchase please speak to our team to find out best practise and all required actions to understand the way customer is obligated to care for purchased Device(s). This is customer responsibility to make sure that customer understand the way of taking care for each Device and maintenance them regularly where this is required.

All Devices and heads come with a 6, 12, 18, 24 or 36 months guarantee ( depends of Device brand and model) as explained below. In the case of a fault, SensualSpa  will offer to repair in first instance.

Depending on brand and model warranty procedure may be different. Please see details below:

2.4.1 SensualSpa Devices contain fixed 18 months period warranty for Device and heads.  If during the 18 months warranty period your Device(s) became faulty which clearly be a manufacturer error such as manufacture flaw we will repair your Device(s) free of charge.

2.4.1.a Small On-Table Device(s) please prepare your device for safe transportation and send it to the authorised UK Service Point. Address of UK Service Point will be provided at the time of warranty claim. You will be required to send via e-mail (jan@sensualspa.uk) copy of warranty card, 7 photos (one from each side of the device, one from top, one showing how its been secured for transportation and one showing package ready for shipment. All photos must be clear). We recommend to use Royal Mail next day by 1 pm. service with insurance covered value of your device as this shipment is under customer risk. If UK Service Point tests proof that the reason of the Device became faulty is not result of incorrect usage ( not in line with manufacturer guide or our advice ), as a result of  unauthorised repairs or damages caused spillage of water or any other liquid on the Device(s), any mechanical damage, electrical shorts in the network ( we recommend using extension leads with each plug secured by fuse separately to give extra protection for your Device ) we will replace the Device free of charge. If result of the test proof that customer use Device not in line with manufacture guide or any other or above reason apply we refuse replacement and customer will be required to collect or arrange collection on customer behalf, on own expense and risk from UK Service Point.  For approved replacement please allow period of up to 4 weeks due to the stock availability at the time of request.

2.4.1b  For Tower free-standing Devices due to the nature and size of those device We have available service of repair at your location. Our qualified engineer attend to your salon and repair faulty Device in your premisses.

2.4.1c Duration of repairs may very due to sub-component and engineer availability and also distance to the customer in regards to the Tower free-standing Devices however we estimate that shouldn’t exceed 4 weeks from the date of claiming faulty Device(s).

2.4.1d Device heads – if they became faulty, which is not result of incorrect usage, they will be replaced for free during warranty period. Device heads must be send to us first under customer expense and risk to allow us to carry required tests to confirm they are faulty and they not became faulty because of incorrect usage. If our tests confirm that they not working as they should and is not cause by incorrect usage we will deliver you new head(s) free of charge. If result of the test proof that customer used heads not in line with manufacture guide we refuse free replacement and customer will be required to collect or arrange collection on customer behalf, at own expense and risk from our premisses and also purchase new head(s). Head(s) not collected during period of one calendar month from result of tests provided to customer will be disposed. For approved replacement please allow period of up to 4 weeks due to the stock availability and delivery at the time of request.

2.4.1e SensualSpa is not obligated for providing temporary replacement  Device(s) for duration of repair periods however if we do have a similar Device(s) at the time of faulty, we may provide this Device(s) to customer under customer expenses. This required from customer pre-payment of 100GBP to cover both side shipping and  insurance fees related to transportation. Temporary replacement  Device(s) can also be collected free of charge from our UK Service Point based in Norwich. In this case at the end of usage they also need to be returned to our UK Service Point in person. If customer decide to send Device(s) back via courier or any other transport company, customer is fully responsible for any loss, damage or faulty caused during transportation. From the time of receiving temporary replacement Device(s) customer became fully responsible for Device(s). Any damages or faulty of Device(s) must be reported during first 24hrs from receiving temporary replacement Device(s). Any damages or faulty of Device(s) not reported in first 24hrs and became  during usage of customer in temporary period maybe affect financial accounting between you and us at the end of temporary usage.

2.4.1f  Please be aware that you are obligated to take reasonable care to your Device(s) and maintain them regularly in all required ways in line with manufacturer guide or our advice.  If  Device(s) or heads became faulty during the warranty are result of incorrect usage ( not in line with manufacturer guide or our advice ), as a result of  unauthorised repairs or damages caused spillage of water or any other liquid on the Device(s), any mechanical damage, electrical shorts in the network ( we recommend using extension leads with each plug secured by fuse separately to give extra protection for your Device ) etc. all expenses related to this repair such as shipping in case of small on-table Device(s), parts and time spend on repairs or in case of Tower free-standing Devices traveling time of our authorised engineer, petrol and vehicle depreciation, parts and time spend on repairs based on the invoice we received from our authorised UK Service Point will be moved on to the customer. If this is the case and engineer is already at your premisses it will required from you to make immediate payment before Device will be fixed otherwise repairs may be refused and you still will be responsible to cover all expenses relate to this visit. To repair your Device(s) we will need to arrange another date for repairs however you will need to paid in advance all relative costs of future visit plus charges relate to the previous visit as well before repairs take place.  It is extremely important to provide correct and true information on how the Device(s) became faulty if you know how this happened and all symptoms which are visible or heard to allow us to take correct action to repair Device(s).

2.4.1g  If a fault occurs outside of 12 months warranty period, you will be provided direct contact to our authorised UK Service Point where you can arrange all required repairs at your own costs.

2.4.1h  SensualSpa take all available to us resources to make sure your Device(s) will be repaired or replaced in the earliest possible time however we do not take responsibility for any loose in income or booking  as a result of faulty Device(s) or duration of repairs.

2.4.2a In case of faulty Device we do our best to solve the problem over the phone or video call first where possible. If the fault cannot be fixed over the phone or video call please prepare your device for safe transportation and send it to the authorised UK Service Point. Address of UK Service Point will be provided at the time of warranty claim. You will be required to send via e-mail (jan@sensualspa.uk) copy of warranty card, 7 photos (one from each side of the device, one from top, one showing how its been secured for transportation and one showing package ready for shipment. All photos must be clear). We recommend to use Royal Mail next day by 1 pm. service with insurance covered value of your device as this shipment is under customer risk. If UK Service Point tests proof that the reason of the Device became faulty is not result of incorrect usage ( not in line with manufacturer guide or our advice ), as a result of  unauthorised repairs or damages caused spillage of water or any other liquid on the Device(s), any mechanical damage, electrical shorts in the network ( we recommend using extension leads with each plug secured by fuse separately to give extra protection for your Device ) we will replace the Device free of charge. If result of the test proof that customer use Device not in line with manufacture guide or any other or above reason apply we refuse replacement and customer will be required to collect or arrange collection on customer behalf, on own expense and risk from UK Service Point.  For approved replacement please allow period of up to 4 weeks due to the stock availability at the time of request.

2.4.2b Device heads – if they became faulty, which is not result of incorrect usage, they will be replaced for free during warranty period. Device heads must be send to us first under customer expense and risk to allow us to carry required tests to confirm they are faulty and they not became faulty because of incorrect usage. If our tests confirm that they not working as they should and is not cause by incorrect usage we will deliver you new head(s) free of charge. If result of the test proof that customer used heads not in line with manufacture guide we refuse free replacement and customer will be required to collect or arrange collection on customer behalf, at own expense and risk from our premisses and also purchase new head(s). Head(s) not collected during period of one calendar month from result of tests provided to customer will be disposed. For approved replacement please allow period of up to 4 weeks due to the stock availability and delivery at the time of request.

2.4.2c In case of faulty all Device(s) are send back to manufacturer who will carry required repairs. If manufacturer discover any problems as a result of  unauthorised repairs or damages caused spillage of water or any other liquid on the Device(s), any mechanical damage, electrical shorts in the network ( we recommend using extension leads with each plug secured by fuse separately to give extra protection for your Device ) etc. all expenses based on manufacturer invoice related to this repair will be passed on the customer. Those expenses need to be paid before Device(s) will be returned to you.

2.4.2d SensualSpa not providing temporary replacement  Criss Device(s) for duration of repair periods.

2.4.2e Please keep the original packing for your Device(s) as in case of repairs they are required to make sure the transportation is safe to do so. If Device(s) has been send not in the original packaging, risk and responsibility for safe transportation is passed on to customer and any potential claim relate to damage in transportation may be refused.

2.4.2f SensualSpa take all available to us resources to make sure your Device(s) will be repaired or replaced in the earliest possible time however we do not take responsibility for any loose in income or booking  as a result of faulty Device(s) or duration of repairs.

2.4.3a In case of faulty Device we do our best to solve the problem over the phone or video call first where possible. If the fault cannot be fixed over the phone or video call please prepare your device for safe transportation and send it to the authorised UK Service Point. Address of UK Service Point will be provided at the time of warranty claim. You will be required to send via e-mail (jan@sensualspa.uk) copy of warranty card, 7 photos (one from each side of the device, one from top, one showing how its been secured for transportation and one showing package ready for shipment. All photos must be clear). We recommend to use Royal Mail next day by 1 pm. service with insurance covered value of your device as this shipment is under customer risk. If UK Service Point tests proof that the reason of the Device became faulty is not result of incorrect usage ( not in line with manufacturer guide or our advice ), as a result of  unauthorised repairs or damages caused spillage of water or any other liquid on the Device(s), any mechanical damage, electrical shorts in the network ( we recommend using extension leads with each plug secured by fuse separately to give extra protection for your Device ) we will replace the Device free of charge. If result of the test proof that customer use Device not in line with manufacture guide or any other or above reason apply we refuse replacement and customer will be required to collect or arrange collection on customer behalf, on own expense and risk from UK Service Point.  For approved replacement please allow period of up to 4 weeks due to the stock availability at the time of request.

2.4.3b Device heads – if they became faulty, which is not result of incorrect usage, they will be replaced for free during warranty period. Device heads must be send to us first under customer expense and risk to allow us to carry required tests to confirm they are faulty and they not became faulty because of incorrect usage. If our tests confirm that they not working as they should and is not cause by incorrect usage we will deliver you new head(s) free of charge. If result of the test proof that customer used heads not in line with manufacture guide we refuse free replacement and customer will be required to collect or arrange collection on customer behalf, at own expense and risk from our premisses and also purchase new head(s). Head(s) not collected during period of one calendar month from result of tests provided to customer will be disposed. For approved replacement please allow period of up to 6 weeks due to the stock availability and delivery at the time of request.

2.4.3c In case of faulty all Device(s) are send back to manufacturer who will carry required repairs. If manufacturer discover any problems as a result of  unauthorised repairs or damages caused spillage of water or any other liquid on the Device(s), any mechanical damage, electrical shorts in the network ( we recommend using extension leads with each plug secured by fuse separately to give extra protection for Your Device ) etc. all expenses based on manufacturer invoice related to this repair will be passed on the customer. Those expenses need to be paid before Device(s) will be returned to you.

2.4.3d SensualSpa not providing temporary replacement  Criss Device(s) for duration of repair periods.

2.4.3e Please keep the original packing for your Device(s) as in case of repairs they are required to make sure the transportation is safe to do so. If Device(s) has been send not in the original packaging, risk and responsibility for safe transportation is passed on to customer and any potential claim relate to damage in transportation may be refused.

2.4.3f SensualSpa Beauty Trainings LTD take all available to us resources to make sure your Device(s) will be repaired or replaced in the earliest possible time however we do not take responsibility for any loose in income or booking  as a result of faulty Device(s) or duration of repairs.

2.4.4a In case of faulty Device we do our best to solve the problem over the phone or video call first where possible. If the fault cannot be fixed over the phone or video call Device need to be send at customer expense to our UK Service Point for inspection. You will be required to send via e-mail (jan@sensualspa.uk) copy of warranty card, 7 photos (one from each side of the device, one from top, one showing how its been secured for transportation and one showing package ready for shipment. All photos must be clear). We recommend to use Royal Mail next day by 1 pm. service with insurance covered value of your device as this shipment is under customer risk. If UK Service Point tests proof that the reason of the Device became faulty is not result of incorrect usage ( not in line with manufacturer guide or our advice ), as a result of  unauthorised repairs or damages caused spillage of water or any other liquid on the Device(s), any mechanical damage, electrical shorts in the network ( we recommend using extension leads with each plug secured by fuse separately to give extra protection for your Device ) we will replace the Device free of charge. If result of the test proof that customer use Device not in line with manufacture guide or any other or above reason apply we refuse replacement and customer will be required to collect or arrange collection on customer behalf, on own expense and risk from UK Service Point.  For approved replacement please allow period of up to 4 weeks due to the stock availability at the time of request.

2.4.4b SensualSpa not providing temporary replacement Device(s) for duration of repair periods.

2.4.4c Please keep the original packing for your Device(s) as in case of repairs they are required to make sure the transportation is safe to do so. If Device(s) has been send not in the original packaging, risk and responsibility for safe transportation is passed on to customer and any potential claim relate to damage in transportation may be refused.

2.4.4d SensualSpa take all available to us resources to make sure your Device(s) will be repaired or replaced in the earliest possible time however we do not take responsibility for any loose in income or booking  as a result of faulty Device(s) or duration of repairs.

All other Device(s) available on our website and not included in above points from 2.4.1 to 2.4.4 contain fixed warranty of 12 months.

2.4.5a In case of faulty Device we do our best to solve the problem over the phone or video call first where possible. If the fault cannot be fixed over the phone or video call Device need to be send at customer expense to our UK Service Point for inspection. You will be required to send via e-mail (jan@sensualspa.uk) copy of warranty card, 7 photos (one from each side of the device, one from top, one showing how its been secured for transportation and one showing package ready for shipment. All photos must be clear). We recommend to use Royal Mail next day by 1 pm. service with insurance covered value of your device as this shipment is under customer risk. If UK Service Point tests proof that the reason of the Device became faulty is not result of incorrect usage ( not in line with manufacturer guide or our advice ), as a result of  unauthorised repairs or damages caused spillage of water or any other liquid on the Device(s), any mechanical damage, electrical shorts in the network ( we recommend using extension leads with each plug secured by fuse separately to give extra protection for your Device ) we will replace the Device free of charge. If result of the test proof that customer use Device not in line with manufacture guide or any other or above reason apply we refuse replacement and customer will be required to collect or arrange collection on customer behalf, on own expense and risk from UK Service Point.  For approved replacement please allow period of up to 4 weeks due to the stock availability at the time of request.

2.4.5b SensualSpa not providing temporary replacement Device(s) for duration of repair periods.

2.4.5c Please keep the original packing for your Device(s) as in case of repairs they are required to make sure the transportation is safe to do so. If Device(s) has been send not in the original packaging, risk and responsibility for safe transportation is passed on to customer and any potential claim relate to damage in transportation may be refused.

2.4.5d SensualSpa take all available to us resources to make sure your Device(s) will be repaired or replaced in the earliest possible time however we do not take responsibility for any loose in income or booking  as a result of faulty Device(s) or duration of repairs.

2.4.6.1 If a fault occurs outside of warranty period ( not refer to SensualSpa Devices – please check point 2.4.1g for more details of fault occurs outside of warranty for SensualSpa Device(s)  )  , we can:

2.4.6.1a Contact the manufacturer and UK Service Point on your behalf and arrange a quotation for any necessary repair work upon your request . You will be liable for all incurred charges such as collection and delivery back to customer, sub-components required to repair Device, working time of engineer etc.  Those expenses must be paid before repairs are carried. Your Device(s) might be required physically in UK Service Point to carry necessary tests to discover required works before cost of repair will be provided to Customer. In this case you will be asked to deliver Device(s) to UK Customer Point at Your expense and risk. If for any reason after specified repair costs you decide not to repair your Device(s) you are still responsible to collect Device(s) at your own cost and risk. Service takes between 1 to 6 weeks depending on the type of faulty, availability of engenders  and available resources to repair your Devise(s). In first instance we do our best to arrange repairs in UK Service Point however if for any reason UK Service Point will be unable to repair your Device it will required send back to manufacturer. In this case there will be also additional costs of customs clearance which are payable by Customer.

2.4.6.1b Provide you direct details of UK Service Point so you can arrange any required repairs or service by yourself.

2.4.6.2 Customer is able to use own service company to carry required repairs. This may still require telephone consultation with UK Service Point or even where necessary  delivery of your Device(s) in to the UK Service Point to diagnose the problem ( service fee may apply based on UK Service Point price list ) and order required parts.

2.4.6.3 All charges are paid directly to UK Service Point and SensualSpa are not the party of this event at any point.

2.4.6.4 SensualSpa do not take any responsibility including financial for any works carried by UK Service Point after fault occurs outside of warranty period. Any claim must be directed to UK Service Point.

2.4.7a The warranties in clauses from 2.4.1 to 2.4.5 do not apply to any defect in the Device(s) arising from your negligence, damage caused by you, accident, use otherwise than in accordance with its intended use, failure to follow manufacturers or our instructions or any alteration or repair carried our without our written approval.

2.4.7b The terms and conditions of the manufacturer’s guarantee are without prejudice to the provisions of the Consumer Rights Act of 30 May 2014 and operate under the provisions of law: articles 577 § 1 and 5771 of the Civil Code.

2.4.7c The manufacturer’s warranty expires in the following cases:

• use of the equipment contrary to the requirements of the operating instructions;
• damage to the equipment as a result of intentional or erroneous action by the Consumer;
• the presence of mechanical or other damage to the equipment;
• the penetration of liquids, dust, insects or other foreign bodies into the equipment;
• independent disassembly or other external interference with the structure of the equipment.

2.4.7d The manufacturer’s warranty does not cover equipment failures caused by the following:

– damage to parts and fast-wearing components , as well as consumables (batteries, Velcro cuffs,  gloves, fabric accessories, etc.) caused by improper or careless installation, use, storage or maintenance;

– the use of poor quality, home-made or worn-out components;

– force majeure (accident, fire, flood, power failure, etc.).

2.5.1 If payment has been taken for the Device(s) and you have cancelled the order during first 72hrs from the time of placing order we will issue a full refund within 7~10 days of receiving notification of cancellation of the order. If you choose to purchase an alternative Device(s) these Terms will apply; If payment has been taken for the cancelled order under above and below time frame we will refund to you any overpayment or take payment for any underpayment.  All Devices are made to order. If you cancel your order after 72hrs but before 7 calendar days from the time of placing your order the restocking fee including admin fee is 10% of the total purchase price.

NOTE: SensualSpa place order for production at the same day of receiving payment from customer. Production process start in day number 4 from placing order for production. From this period we are not entitle for free cancelation with manufactured and depending at which stage production or transport is, the  different cancelation fees apply as described in this section.

2.5.2 After 7 calendar days where Device(s)  production order has been placed with the manufacturer and production has been already started, Device(s) has been delivered to customer or has been prepared for dispatch or already taken by transport company for purpose of delivery to customer, the method of settlement follows:

2.5.2.1 Amount of refund contain deduction of 25% of the value of Device(s) made to customer order and also the costs incurred or costs to be incurred by our company due to responsibility of collecting by us from manufacturer Device(s) which production process already started :

– customs clearance (75GBP for each invoice or order ),

– delivery fee as follow:

1. a) Small on-table Device(s) (100GBP for each Device)
2. b) Tower free-standing Device(s) (250GBP for each Device )

2.5.3 Prices of Device(s) showed on our website including customs clearance and delivery fees however in case of cancelation of your order where Device(s)  production order has been placed with the manufacturer or production has been already started, Device(s) has been delivered to customer or has been prepared for dispatch or already taken by transport company for purpose of delivery to customer or already imported in to territory of UK, SensualSpa reserved the right to pass to customer  those expenses due to late cancelation which will affect final amount of refund. If Device(s) has been already delivered to customer refund will be made only after delivery all Devices and sub-components to our company premises at the customer’s expense and risk and carry necessary checks first.  All cancelled Devices which also first be inspected to confirm that Device(s) are brand new and never been used, not contain visible and  invisible damaged which affecting working of the devices and may be caused by transportation between customer and SensualSpa premises.

2.5.3.1 Customer have 14 calendar days from date of delivery to  address provided by customer to deliver Device(s) to SensualSpa premises. Any Device(s) delivered to us after this period of time will be refused and returned to customer at customer expense.

2.5.4 We reserve the right for 14 calendar days from the time of receiving returned Device(s)  to carry all necessary inspections. If Devices are unused and in new condition, contain all original and not damaged packaging we will process refund during 7-10 calendar days from the date of completion of inspection based on calculation explained in section 2.5 .

NOTE:

We can only accept for refund Device(s) which never been used and do not contain visible and not visible signs of damage or faulty as described above.

If Devices which has been already used are send to us for refund or Device arrived damaged or faulty we reserve the right to refuse refund and Device(s) will be awaiting for customer collection at the customer expense and risk. In this case we can store Device(s) for maximum of 14 calendar days free of charge and up to total of 45 calendar days before Device(s) will be finally disposed. There is storage fee of 10GBP per Device for each day between free period of 14 calendar days and the maximum ability of storage of 45 calendar days. Device(s) can be collected from SensualSpa premises before 45 calendar days after settlement of arrears resulting from storage of Device(s).

3.1 The placing of a Product on our Website is an invitation to accept offers for such Product and is not an offer to sell at the listed price not is it binding on us. We are under no obligation to accept your order (whether or not the order has been confirmed and the credit card been charged).

3.2 We will acknowledge by e-mail your order for a Product at the time you place your order. We will then notify you within 5 days of such email whether we have accepted your order and at the same time (if we have accepted your order) we will notify you of expected delivery dates.

3.3 Any order (whether or not accepted) is subject to availability of the product. If the product becomes unavailable prior to delivery we will notify you within 14 days of acceptance of your order and give you the choice of:

3.3a cancelling the order and receiving a full refund or

3.3b purchasing an alternative product.

If payment has been taken for the product and you have cancelled the order we will issue a refund within 7~10 days of receiving notification of cancellation of the order. If you choose to purchase an Alternative Product these Terms will apply; If payment has been taken for the cancelled order we will refund to you any overpayment or take payment for any underpayment.  All products are made to order. The restocking fee is 8% of the total purchase price, but not including delivery charges.  Typical factory returns cost £250 via courier.

3.4 In the event a Product is listed at an incorrect price due to an error, we will notify you within 14 days of accepting your order of the correct price by e-mail and we will give you the choice of either purchasing the Product at the correct price or cancelling your order. If you confirm you want to purchase the product at the corrected price we will deliver the product to you as per original agreement. If payment has been taken for the product and you cancel your order we will, on return of the product (if the product has been sent out) issue a refund within 7~10 days of such return. we will issue a notice of cancellation if the product hasn’t been sent out.

4.1 Orders accepted by us before 5.00pm on a working day will be processed that day and we will use reasonable endeavours to meet the requested delivery specified on the Website provided no additional security checks are required and the requested Product is available. (A working day is any day other than weekends and bank or other public holidays). After order and pay in full your Products will be delivery between 1 to 6 weeks ( depends which product).

4.2 Risk in the Products passes to you when the Products are signed for at the delivery address specified when you order. We accept no responsibility for any damage or loss to the Products after risk passes.

4.3 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

4.4 We will inform you as soon as possible after acceptance if we are unable to deliver the Products to you on the date specified by us and you may agree an alternative delivery period or you may cancel the order. In no event shall we be liable to you for any financial losses you may have for any delay in delivery and time of delivery shall not be of the essence of the contract.

4.5 If you fail to take delivery of the Products and without prejudice to any other rights and remedies available to us, we may:

1. store the Products until actual delivery and charge you the reasonable costs (including, without limitation, insurance) of storage and postage.
2. sell the Products at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any proceeds received.
3. Right to Cancel an Order

5.1 You have the right to cancel the contract if your Product is faulty ( personalized device cannot be return, only when faulty ) any time up to 5 working days after you receive the Products by notifying us by email to the email address provided.  Subject to restocking fee @ 8% and delivery costs incurred.

5.2 If you cancel the contract under 4.1 after the Products have been delivered to you, you must return the Products to us at the address shown within the ‘Returns’ section of the client area on our Website at your own cost and risk. If you cancel the contract before the Products have been delivered to you and then you receive the Products after cancellation you must not unpack them from their packaging but must immediately send them back to us. In any event you must return the Products to us within 5 working days of notifying us of cancellation under.   Shipping costs, and a cancellation/restocking fee is payable by the customer.  The restocking fee is 8% of the total purchase price, but not including delivery charges.

5.3, or if later, of receiving them. If you do not we shall charge you a sum not exceeding the direct costs of recovering the Products.

5.4 Until you return the Products to us you must keep them in your possession and take reasonable steps to ensure they are not damaged. Provided that we receive the Products within the specified period in the same condition they were in when delivered to you then we will refund you for the Products in question within 7~10 days of the receipt by us of the Products.

5.5 Item not required – You cannot cancel a contract for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.

6.1 The Products are at your risk from the time of delivery. SensualSpa Beauty Training LTD cannot accept any liability due to misuse or miss-handling of the product.

6.2 Ownership of the Products shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of:

1. the Products; and
2. all other sums which are or which become due to us.

6.3 We shall be entitled to recover payment for the Products even though ownership of any of the Products has not passed from us.

6.4 Until ownership of the Products has passed to you, you must:

1. store the Products (at no cost to us) separately from all your other products and products of any third party in such a way that they remain readily identifiable as our property; and
2. not destroy, deface or obscure any identifying mark or packaging on or relating to the Products; maintain the Products in satisfactory condition and keep them insured on our behalf for their full price against all risks
3. Defective Goods and Warranty

7.1 All products come with a 6, 12, 18 or 24 month guarantee ( depends of product brand) as specified in the relevant product specification on the website. In the case of a fault, SensualSpa Beauty Trainings LTD  will offer to repair, replace  an item within a 6/12/18/24 month period. If a fault occurs outside of this 6/12 /18/ 24 month period, we can contact the manufacturer on your behalf and arrange a quotation for any necessary repair work. You will be liable for all incurred postage charges.  If any repair cannot be fulfilled, a refund will be offered. Service takes between 3 to 6 weeks.

7.2 The warranties in clauses 6.1 do not apply to any defect in the Products arising from your negligence, damage caused by you, accident, use otherwise than in accordance with its intended use, failure to follow manufacturers or our instructions or any alteration or repair carried our without our written approval.

7.3 All Products will be delivered by a member of SensualSpa Beauty Trainings LTD team or UPS and must be check while on site and returned on the day if any fault is found. If the delivery is made by a third party then if the Products are damaged on delivery, incomplete or not what you ordered, you must notify us via email straight away and in any event within 48 hours of delivery. We will arrange collection for returning the Products to us within 5 days of such notification by following our online returns procedure. 

7.4 Please note that any Products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned Products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the Product until full payment has been received by us for the return transport costs.

7.5 Any Products that you return to us are returned at your own risk, therefore we strongly advise all customers to take reasonable care when returning any Products to us by ensuring the Products are correctly addressed, adequately packed and carried by a reputable carrier.

7.6 If you opt to exchange the Products, any additional payments required will be taken form you using the same payment method as for the original purchase made by you. Replacement Products will not be dispatched until such payment has been received.

7.7 Guarantee obligations

All models of cosmetic equipment manufactured by Alvi Prague are covered by an 18-month guarantee and 6-month guarantee for heads.

In the case of repair under the guarantee, delivery to our service centre of the cosmetic equipment and return of the equipment to the buyer after repair shall be at the consumer’s expense.

In the case of a non-warranty repair, the delivery to our service centre of the cosmetic equipment and the return of the equipment to the buyer after repair shall be at the consumer’s expense.

In the post-warranty period (after the expiry of the 18-month manufacturer’s warranty), the delivery to our service centre for repair of the cosmetic equipment and the return of the equipment after repair to the buyer takes place at the consumer’s expense.

The terms and conditions of the manufacturer’s guarantee are without prejudice to the provisions of the Consumer Rights Act of 30 May 2014 and operate under the provisions of law: articles 577 § 1 and 5771 of the Civil Code.

The manufacturer’s warranty expires in the following cases:

• use of the equipment contrary to the requirements of the operating instructions;
• damage to the equipment as a result of intentional or erroneous action by the Consumer;
• the presence of mechanical or other damage to the equipment;
• the penetration of liquids, dust, insects or other foreign bodies into the equipment;
• independent disassembly or other external interference with the structure of the equipment.
• The manufacturer’s warranty does not cover equipment failures caused by the following:
• damage to parts and fast-wearing components , as well as consumables (batteries, Velcro cuffs, gloves, fabric accessories, etc.) caused by improper or careless installation, use, storage or maintenance;
• the use of poor quality, home-made or worn-out components;
• force majeure (accident, fire, flood, power failure, etc.).

8.1 The prices for the Products and delivery are available on enquiry. Consumables have their prices displayed on our Website and will incur a postage charge.

8.2 If you agree to purchase you must pay for any Products ordered by you within 10 days of date of invoice. Time for payment is of the essence. If you do not pay on time we may (without prejudice to our other rights and remedies) cancel the order and return any money paid in way of deposit.

8.3 If you fail to pay us any sum due pursuant to the contract, you shall be liable to pay interest to us on such sum from the due date for payment interest at the rate set out under the Late Payment of Commercial Debts (Interest) Act 1998

8.4 Payments may also be made by credit or debit card, by BACS transfer and we shall not dispatch any Products until we receive cleared funds.

9.1 Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

9.2 Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property or persons, including but not limited to loss of data or computer virus infection, . We accept no liability for viruses. We recommend that you take all appropriate safeguards before downloading information or images from the Website.

9.3 In respect of any breach of clauses 6.1 , 6.1 our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Website, to (at our option):

1. repairing or replacing the Products; or
2. refunding the amount paid by you in respect of the Products purchased.

9.4 Subject to clause 7.3 our aggregate liability in respect of all causes of action arising out of or in connection with the Products purchased on our Website or in connection with your use of the Website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal to the value of the Products delivered to you under these Terms and Conditions.

9.5 We shall not be liable to you for any loss of profit; or loss of anticipated revenue; or loss of business; or any consequential or indirect loss.

1. personal injury and death caused by our negligence;
2. fraud; or
3. any liability under the Consumer Protection Act 1987.

9.6 Consequential Loss

We do not accept any responsibility for any loss of earnings or any other consequences losses incurred by you resulting from product failure or delay in delivery.

9.7 Except for any warranties expressly set out in these Terms and Conditions any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law.

10.1 We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at the address below.

11.1 Product images are for illustrative purposes only and may differ from the actual product.

12.1 These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by us.

13.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.

14.1 A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

15.1 We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

16.1 We may vary these Terms and Conditions in relation to future sales from time to time by publishing new Terms and Conditions on the Website.

17.1 These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18.1 SensualSpa Beauty Trainings LTD
43 Greenwood Drive
Sheffield
S94GY

Phone: 07598986989
Email: info@beautytrainings.co.uk
Website: http://www.beautytrainings.co.uk

Payment is required in full at the time of booking, with the exception of flexible payment options through  Klarna.

Please call  07598986989 to speak with one of our Course Advisors for more advice on our courses and payment options available.

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All classroom based training must be taken within 6 months of the date of booking and online courses must be completed within a maximum of 12 months from date of booking.

All course fees are strictly non-refundable and non-transferable.

SensualSpa Beauty Trainings LTD is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered.  Classroom course bookings postponed previously by lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within 6 months from the date of the original course date. It is the student’s responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses.

Klarna only: Courses purchased using the aforementioned payment methods would be eligible for a 14 day ‘Cooling Off’ period which begins from the agreed date of plan commencement and expires after 14 days or as soon as any part of the course is redeemed e.g. attendance of a training day or accessing the online student portal to begin online learning. When accessing the portal for the first time, you are reminded of these terms and agree to cease your ‘Cooling Off’ period by proceeding. If you do not provide at least 72 hours notice in writing prior to a booked training course of non-attendance, this will be considered a no-show and expire the cooling off period as if the course was attended. Rescheduling of such unattended training will be at SensualSpa Beauty Trainings discretion at a fee of £50 per day.

If you wish to exercise your right to cancel, you must notify us in writing within the 14 day period by emailing info@beautytrainings.co.uk – you would also need to contact the finance provider to cancel your agreement once we have confirmed acceptance of your request to cancel. We reserve the right to make a charge to cover our reasonable administration costs and would advise if applicable upon confirming receipt of your cancellation request.

In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3: Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement. Klarna is only available on course bookings totalling over £79 and excludes kits and gift vouchers.

Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.

Courses within the Packages must be attended by the same person.

Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.

*Courses booked as part of packages through finance or direct debit plans will be subject to a minimum balance cleared on finance before we can issue certificates. Typically this is a minimum of £200 for courses of 2 days or longer.

We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses.

All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of SensualSpa Beauty Trainings LTD and subject to the rescheduling fee of £50 per training date, where deemed possible.

Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.

Rescheduling Requests & Fees

If a student cancelled or decline all courses during or before start the course the payment will NOT be refunded.
In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of SensualSpa Beauty Trainings LTD), provided you contact us no later than 72 hours prior to the training course date by email to our Bookings team. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £50 per day. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and where it is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team, you will automatically forfeit your course fee and SensualSpa Beauty Trainings LTD will be under no obligation to provide any further training or any refund.

Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of £50 per day (depending on reason), on one further occasion only and subject to availability will be in the event of:
medical reasons (with a valid medical certificate covering named student/training date).
compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.
In the first instance, please contact our team at info@beautytrainings.co.uk regarding your reschedule request (or non-attendance), who will respond within 24 working hours.

In the event that SensualSpa Beauty Trainings LTD should have to cancel your course for reasons outside of our control; SensualSpa Beauty Trainings LTD will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by SensualSpa Beauty Trainings LTD will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.

Based on current government guidance, please do not attend our training centres if:
You have developed any of the main symptoms of COVID-19 and a high temperature within the 3 days prior to your course date, we would recommend testing for COVID where possible.
You have tested positive for COVID-19 within the 3 days prior to your course date.
Current government guidance suggests if either of the above apply, you should remain home for 5 days from the onset of symptoms to reduce the risk of spreading the illness.
If any of the above apply, please contact our team at info@beautytrainings.co.uk at the earliest opportunity to reschedule your course. Where a positive PCR test result or doctor’s note to confirm illness cannot be provided, the rescheduling fee will apply.

We are maintaining our Covid-secure measures on an ongoing basis for the foreseeable, at all centres.

Students are recommended to continue to wear a face mask when attending our centres for courses and/or assessments (unless medically exempt).

Any models attending with students as part of VTCT, Qualifi assessment days will also be required to wear a fask mask (unless exempt).

Staff will continue with strict hygiene and cleaning measures to maintain the safety and wellbeing of all who attend our centres.

We thank you for your co-operation with this and hope this will reassure you when attending for training or assessment.

All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee. Students are given 8 weeks initial access to our online portal, which can be extended by request to our Support team. Maximum duration for completing online courses is 12 months from date of booking.

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances. For gift vouchers, these will expire on the date given on the voucher itself and cannot be extended or redeemed beyond this date. Any fees paid for gift vouchers would be forfeit after the voucher expiry date.

We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Please arrive at the training centre for 9.45am for a 10.00am start. Courses finish at approximately 4.00pm. (Unless other start/end times specified in your confirmation email). A short break for lunch is provided for full day courses during which we recommend students remain within the training centre (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content/required hours to be successful in achieving The Beauty Academy diploma for the course.

In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing info@beautytrainings.co.uk – Please note a fee of £50 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.

Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps or What3words on smart phone or print map/directions from our website when planning your journey beforehand, to assist you in locating the centre on the training day.

Once you have booked a training course you will receive an email within 24 working hours to confirm the booking.

If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

If booking last minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment.  Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available. Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.

Should a receipt for payment be required, please request this by emailing info@beautytrainings.co.uk at the time of booking or within 1 month of completing the training. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers to meet legal requirements.

Diploma certificates are issued by email within 2 working days of attending your training course(s)*. Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their diploma certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.

VTCT or Qualifi diploma are issued after successfully pass all theory and practical exams, it takes 3-14 weeks if you received your certificate.

Replacement of certificate(s) by email only (digital copy) is charged at £10 per certificate. Certificates as a printed hard copy by post is charged at £25 per certificate. Where purchasing a hard copy replacement certificate at £25 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).

Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate for which you may like to look at Last Minute Offer courses or Online Courses

Students who book online beauty courses through our website will receive an automated email with option for instant self sign-up. All students will receive a full confirmation email within 24 working hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self sign-up). We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the practical assignment pack as soon as possible.

Access to the online course(s) through the portal runs for 8 weeks initially during which time you work through the online learning resources at your own pace, completing the multiple choice theory tests and to submit your case studies. If you find you require additional time to access the portal or submit your case studies by email beyond the initial 8 weeks, simply contact our team at support@thebeautyacademy.org who will be happy to help. Students have a maximum of 12 months from the date of booking to complete their online courses.

Should you have any difficulties accessing or completing the course(s), please do not hesitate to contact our Support team for assistance. In rare cases where a transfer from online to classroom based training is preferred or required at the discretion of the Support team, an additional fee of £100 per face to face training day required will apply (where classroom option is available) and in some cases may be deemed necessary for a certificate to be issued.

When you first login to the portal you will be asked to check the details we have for you. Please amend any errors but also email our team so we can update our central system. You will also be presented with terms and conditions around use of the online portal and the ‘cooling off’ period if applicable to your booking.

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.

Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email to info@beautytrainings.co.uk or sent by recorded post to SensualSpa Beauty Trainings LTD, 43 Greenwood Drive, S94GY, Sheffield or upload to your Student Section. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 3-14 weeks of submission (VTCT ), 10 working days ( Other courses).   Our Support Team are on-hand by email to assist you throughout your studies and beyond.

During your training you will usually be required to give and receive treatments.

The only exceptions to this are Acrylic and UV Gel Nail Extension Courses where you will be working on a Nail Trainer Hand; or Eyelash Extension Courses, you will be working on a Mannequin Head.

Please note courses may be mixed sex groups. Male students are required to provide a female model for waxing courses. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking.

Photography / recording of training (both audio or video) is strictly prohibited while in attendance of the training centre. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training notes are provided at the time of booking and our Support team are available to assist with any queries after training, therefore this should not be required. For those with additional learning needs, we can usually arrange access to our Online Student Portal to access additional resources such as training videos to support you and extend / refresh your learning beyond your training day(s). This is available on request, although a fee may apply.

All courses are taught in Polish and  in English. All VTCT qualifications is in English ( assessments, theory) All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve Diploma. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below).

Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes. Currently we are unable to provide refreshments in line with Covid-secure measures, although toilet and handwashing facilities are available at all centres.

Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are pregnant to partake in practical training or assessment days. The only exception of these are Nail and Make-Up courses, although the cut-off is usually 32 weeks. You may be required to bring a model to your training, please call us before booking so we can confirm course suitability for you.

All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.

Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.

It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly.  Where possible we seek to include students with special requirements within our main course delivery.  However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.

Please ensure you have removed any eyelash extensions before attending these courses. You will be required to remove any make-up as part of giving/receiving treatments on these training courses. You must ensure you are able to receive treatments and have notified us of any medical conditions / medications which may prevent you receiving treatments. Those receiving certain treatments for acne (such as roaccutane) or who have undergone cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks will be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.

Students booking Electrical Facials &/or Microdermabrasion training courses will be sent a document outlining medical conditions that may affect your suitability to participate within training.  Please read through this thoroughly and respond by return email to confirm yes (with specific details) or no to indicate if there are no conditions applicable to you. This allows us to ensure you are able and safe to give/receive the treatments due to the Electrical aspects involved with these treatments. Once your response is received, we will then be able to confirm your training dates or will contact you to discuss further.

If taking Facials / Electrical Facials training with specific intention to progress to Level 4 Aesthetics, please note it is the responsibility of the learner to check with both their chosen further training provider and insurance company that this qualification meets their requirements.  We offer full awards in both Level 2 & 3 qualifications which may be more suitable for your needs. Please discuss this with a Course Advisor before booking, if unsure about this or have any queries.

All equipment and products are provided for you to train with on the day. However, if you are studying for a course requiring home study and case studies such as VTCT qualifications or Online Courses; you will be required to purchase products for the home study aspect of your course (and for Assessment days with VTCT). Kits are delivered direct to your home address within 21 days.

Selected starter kits are available for our students to purchase through our website. These are provided to students directly from the wholesale supplier.  Contents listed are typical but may vary, dependent on stock levels as required by the supplier. The starter kit contents also give you some idea of the minimum basic items you will require, however there may be additional items you will look to add beyond the starter kit(s) once you begin practising to enhance your treatments. Kit orders will only be processed where the student has already booked or attended to complete the relevant training course with The Beauty Academy, as we provide kits only for the purposes of training, practice and gaining qualifications to our own students. Orders from those who have not completed training with us may be refused and result in cancellation / refund of the kit fee paid.

Kit prices quoted on the website include postage and packaging.  We only ship products to UK Mainland addresses.  Unused kits which do not meet your requirements may be returned within 5 days of receipt, at your own expense and a re-stocking fee of 25% applies to any refund. The supplier will check the kit upon receipt to confirm it is in unused, re-saleable condition before a refund can be agreed and provided.

All kit shortages or damages should be reported by email to bookings@thebeautyacademy.org within 48 hours of receipt. You will then be advised of the process to receive any shortages, return the kit or for kit collection by the supplier. Please note kit contents is stated as typical contents but may be subject to change or substitution by the supplier without prior notice, for which we are not responsible. Returned kits must be sent by recorded post or collection by the supplier will need to be made possible. Refunds or replacements will only be issued upon receipt of the returned kit(s) and confirmation of any reported damages / faults by the supplier in order to confirm and issue the refund. Any kits not found to be as reported may be refunded minus a restocking / return postage fee at the supplier’s discretion.

Many of our students gain discount cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using The Beauty Academy diploma along with proof of valid insurance being held; or on presentation of the qualification certificate (e.g. VTCT certificate) as proof of their eligibility to purchase professional products. However we can accept no responsibility and have no control over individual student eligibility or ability to acquire these discounts. We make no guarantee over eligibility and this is at the discretion of the individual supplier / wholesaler.

Following your practical training, you will receive The Beauty Academy diploma by email (as discussed above) which will allow you to apply for beauty insurance to allow you to begin working on members of the public. This will allow you to begin working on a self-employed basis (mobile) and to take payments should you wish. Our face to face & VTCT courses are covered by a number of insurance providers including ABT insurance and Insync insurance.

Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our Diploma. Most insurers will however accept the qualifications such as VTCT awards. Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. The Beauty Academy cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.

If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable. We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required. Alternatively our team may be able to arrange access to additional learning resources through our Online Student Portal to support your learning, for which an additional fee may apply.

Once booked, you have 12 months to fully complete the qualification including training, coursework and assessments from the date of booking. You would be unable to complete or resume any studies, outside of this period. All course fees are non-refundable and remain applicable even in the event that you do not achieve the qualification.

It is important students keep their knowledge and practical skills up to date by refreshing their knowledge using their training notes and continuing to practice their treatments ready for assessment days. Students have access to our Online Student Portal where they can access learning resources including e-manuals and training videos on the treatment skills. Additional fees will apply should you require further training at a later stage, beyond your initial training days. You should ensure you revise and prepare thoroughly ready for assessments using the learning resources provided to you.

All training should be completed as soon as possible, but within 6 months of date of booking to ensure best opportunity to complete the award. Written modules (coursework) should be submitted by email to info@beautytrainings.co.uk or uploaded on our e-learning platform only once fully completed and ideally within 6-12 weeks of booking on to the programme. The portfolio of treatments should be submitted ideally within 20 weeks of booking onto the programme to ensure you are working to develop confidence & competence as soon as possible following training. The portfolio of treatments is required to demonstrate you have taken time to develop your confidence within your practical skills, to meet the required level to achieve the assessment standards. You will need to source models (or purchase insurance to work with paying clients) to complete the portfolio, along with access to products/tools at home to practice. All students must aim to arrange and attend assessments as soon as possible after submitting their portfolio, once notified they are ready to do so.

Please note portfolios will only be retained for 20 weeks from submission and after which time will be disposed of through confidential waste. Failure to arrange and attend assessments promptly, will require additional treatments to be submitted to update your portfolio so that we can demonstrate you are continuing to maintain practice and treatment competence.

Written exams are completed online from home on a scheduled, agreed date. Students will require access to their own pc or laptop with webcam (or access to a mobile device with camera, alongside their pc/laptop) with stable, high speed internet connection in order to complete the VTCT written exams. You must pass the written exams before practical assessment days can be booked.

Practical Assessments are available at selected centres, on scheduled dates each month. Students will need their own product/tools and female models to complete each day of practical assessment. The Beauty Academy will support you with your studies however cannot accept responsibility for learners who fail to complete their qualification(s). Students are responsible for all costs in completing and submitting required work to achieve qualifications.

Support for existing students is available from our Support Team by emailing info@beautytrainings.co.uk – Monday to Friday, 9.00am – 5.30pm. All emails are responded to within 2 working days. You may also request a call back by email if preferred.

VTCT Written exams are now completed online from home using student’s own pc/laptop through Zoom and the VTCT exam website. Students will need a stable, high speed internet connection to complete their written examinations. Online written exams will be scheduled for a full day 10.30am – 4.30pm. You must achieve 70% or above on every exam paper to pass. We recommend students take time to revise thoroughly using the extensive learning resources on the online student portal (including study guides and course notes) to be best prepared for exams. If you do not achieve 70% on all papers, you need retake only those exam papers where the minimum 70% pass mark was not met. On attempts 1-3, you will sit Paper A (so the same exact paper for first 3 attempts) which some students gives reassurance as you can focus your revision better on those aspects found more difficult. After that, you will sit an alternative paper, Paper B. Once written exams are passed, you will be offered practical assessment dates. Exam resits are scheduled as a half day (3 hour) session, where a maximum of 3 papers can be taken per session.

Practical assessment days for VTCT are offered at our Sheffield Training Centre only. You will be given a schedule of treatments for each day required and need to bring along your own female model(s) plus products and tools to complete those set treatments. The Beauty Academy will provide any larger equipment required e.g. treatment couch, wax heaters etc. Due to Covid-secure measures, to minimise number of attendees, with regret no surplus persons will be available at the centre to act as student’s model(s). Due to GDPR, we are unable to provide any lists of contacts for potential models, students must take steps to source these before booking their assessments.

With every enrolment, we include 1 initial online written exam day and 1-2 initial practical assessment day(s) as required for the relevant VTCT course, as standard within your course fee.

Should you need to retake your online written exams, the following fees will apply:

On 2nd / 3rd exam attempt (resit):
£25 per paper, capped at £120 per full day.

On 4th – 6th attempts (Paper B resits):
£50 per paper, capped at £120 per half day (3 papers max. per session).

Should you need to reschedule your online exam session or practical assessment day(s) due to cancellation, lateness or no-show:
£120 per session/day required.

The fee to reschedule can only be waived in the event of medical emergency of the named student only; where a medical certificate would be required. All learners are required to arrange their own suitable female models for each day of practical assessment and provide their own products/tools to attend practical assessment days. The Beauty Academy can accept no responsibility for learners who are unable to arrange such, to achieve their qualification.

Your Qualification certificate will be claimed from the awarding body (VTCT) only once you have successfully completed your final day of practical assessment and have been confirmed as fully complete. Certificates can take up to 12 weeks to be issued by the awarding body. Once received, you will be notified and asked to confirm the full address where you wish your certificate to be posted. Certificates are sent by 1st class recorded post so must be signed for upon delivery. Qualification certificates can only be issued in the name given at the time of submitting your Assessment Request Form when booking onto your assessment days. A fee will apply to rectify any errors beyond submission of the Assessment Request Form. Replacement certificates are chargeable and can only be ordered by contacting the Awarding Body directly after 30 days have passed since receiving your certificate from The Beauty Academy.

Portfolios submitted towards assessment will be retained on file for an initial period of 6 months pending progression to assessment days. Where the student fails to progress to assessment as soon as possible after submitting their portfolio (and therefore where the portfolio is no longer valid evidence as treatments within it date back to more than 20 weeks prior), we reserve the right to dispose of the portfolio through confidential waste collection without further notification. This is unless the student contacts us to request & make payment for its return within 6 months of its submission. Following completion of your award, portfolios must be retained awaiting internal verification by the awarding body as required and periodic external verification visits (where portfolios are sampled). Once your portfolio is released, it will be returned to you by courier provided you have indicated your wish to receive it back and made payment of £15 to cover handling/postage. Alternatively, portfolios will be disposed through confidential waste; should you fail to include payment details when asked to confirm the address for your qualification certificate to be sent. Portfolios will be sent to the last address we have on file for you. If your address changes, please ensure you update us as soon as possible as we can accept no responsibility for loss of portfolios returned to students in the post.

We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email info@beautytrainings.co.uk with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.

For all other enquiries please contact:
For existing student support regarding coursework or assessment related issues/queries:  info@beautytrainings.co.uk
For all queries relating to existing bookings, cancelling/rescheduling dates, diploma certificates or kits: info@beautytrainings.co.uk

To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:
 You will be refused entry if you arrive late for training. There is a transfer fee of £50 per training date to reschedule your training if you arrive late. Please do not break from the training unless instructed to do so by the tutor. A lunch break is provided along with short refreshment breaks throughout the day, timed as is appropriate for the course. Taking excessive or unauthorised breaks may mean you miss vital training that impedes your success on the course. Students are advised to remain in the centre during agreed breaks (please bring cold food). Should you leave the centre and return late from break(s), you may be refused entry and be unable to complete your course.

Attendance of training days is compulsory. Failure to attend scheduled training can result in removal from your programme. Genuine reasons will be subject to the discretion of The Beauty Academy and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.

Learners are required to purchase at their cost & wear a suitable beauty uniform (tunic) to training / assessment dates. Nails should be short, hair tied back. Eyelash and Nail extensions should be removed (where appropriate to the training course being attended). For health and safety, all jewellery should be removed except a plain wedding band and small stud earrings.

All learners are expected to fully participate including giving and receiving treatments. Any exceptions (e.g. medical reasons) to this must be agreed at the time of booking and a suitable female model may be required to be provided by the student in order to participate.

Please ensure an enrolment form is handed to the tutor. Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.

We can accept no responsibility for any loss, damage or theft of personal property; however rare. Therefore we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the centre. Any property left behind will be held for 7 days, following which it will be disposed as appropriate. Students are responsible for collection of lost items from site, by appointment. We cannot post or deliver any lost property.

Products / tools provided at the training centre remain the property of The Beauty Academy and should not be taken from the training centre at any time. Such will be treated as theft and reported to the authorities. Please work with the tools / products and within the facilities provided taking care to avoid causing deliberate damage or loss. Students may be held responsible for the cost of such loss / damage. Please wait until items are provided to you and no time should students access any staff only store cupboards or storage areas without express permission of the tutor and/or without supervision. For reasons of health, safety and hygiene; please use products / tools / equipment only as directed and when prompted by the tutor. If asked to ‘down tools’, please ensure you comply with any instruction by ceasing immediately.

Use of mobile phones is prohibited during training and should be turned off outside of agreed breaks.

No smoking, use of e-cigarettes/vaporisers or chewing of gum within the training centre.

Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre where we have reason to suspect such influence, and the police may be contacted if appropriate.

The training centres operate a mixed sex basis for training days and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking. Male students will be required to provide a female model for the waxing courses and assessment days.

Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or at any time, which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour (which may affect other students) will not be tolerated. Tutors will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.

Verbal, physical or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your diploma and will forfeit all course fees paid.

Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.

Learner feedback forms are to be completed at every training session and are compulsory where requested.

Photographic ID must be shown to the tutor at every training day to gain admission to the centre, if requested. Entry may be refused without this.

Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre premises. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Photos may occasionally be taken by tutors with the express permission of students, for the purposes of marketing/promotion.

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